MyVote - Advanced Matching Auto-Match Troubleshooting

MyVote - Advanced Matching Auto-Match Troubleshooting

If Your Auto-Match has failed, MyVote was unable to recommend matches based on your set up and Auto-Match settings. Check out these recommendations to troubleshoot.


  • Do you have PNMs assigned to events? Auto-Match currently recommends matches based on the event the PNM is attending. If events are not assigned to PNMs, you won’t be able to run Auto-Match.

  • Have you assigned Specialties to Individuals and/or Bump Groups? If Specialties aren’t assigned to members, Auto-Match will not be able to recommend matches.

  • Are there enough members to match PNMs to? Members will only be matched if they have a MyVote account. If there are no, or not enough, members to match to PNMs, Auto-Match can fail. In addition to this, if you are excluding too many members, Auto-Match may fail.

  • Does the round you are using have Events? Not only will a PNM have to be assigned an event, but you will need to ensure Events are set up for the chapter from Settings > Rounds. 

  • Have PNMs been assigned to hometown Groups? If Groups are not assigned to PNMs, the Hometown Hero and Road Warrior specialties will not be used by Auto-Match. 

  • Do you need to adjust specialty weights? If too many specialties are used with a high weight, Auto-Match may not be able to prioritize matches, causing a failure. Consider adjusting the weights of specialties used. 

  • Do you have pre-scores assigned to PNMs? If not, the Icebreaker and All-Star specialties won’t be matched as they require votes to match.


Still not receiving an Auto-Match success result? Contact us at support@phiredup.com, along with your organization, school, and which troubleshooting solutions you have already checked. 


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