At Phired Up, we are proud to be able to offer 24-hour support for our MyVote clients during their primary recruitment process. We know that it’s important to have a technology expert on hand to support you during a (possibly) stressful time for your community and chapter.
We wanted to share what are the most common mistakes admin users run into when using MyVote and hopefully alleviate a little more stress.
Not setting up rounds – The first step of setting up your MyVote is creating your rounds. To do this go to Settings > Rounds. There you can create each round of recruitment and note the number of events that will occur during that round. To make it easier, you should name your round as they appear in your campus’s recruitment technology. This is also the place where you set up the voting criteria for each round. When you select the round type, this corresponds to the categories/voting type set for your organization. Once you set these up, you can open voting and use Training Mode to practice.
Changing the CampusDirector Synching round – In the Rounds page, navigate to the Additional Round Setting section. Note, this is only available in accounts synced with CampusDirector. In that section, you will select your first recruiting round to sync data. This should be set to the first round of recruitment that appears in CampusDirector (usually Open House). NEVER change this setting during recruitment. This feature DOES NOT change the round you are currently voting in, as that is done from the Home page. As long as this never changes, your data, events, and PNMs will stay up-to-date with CampusDirector.
Current Round filtering – If you are a Technology Team user you will see all PNMs on your PNM list and they will not automatically filter for you, even if you turn on the Restrict PNMs To Current Event, as this only applies to voting members. If you want to filter the PNM list to the current event as an admin, select the filter icon from the PNM List and select Filter By Events, then select the current event. For your voting members, you will need to change the event you want them to see on the Home page when using the Restrict PNMs To Current Event setting.
Not being able to open voting – From the Home page, you will select which round you want members to vote in. If you see Voting Closed, select the pencil icon next to it to select the needed Round. If you don’t see the round you need to vote on from the available list, you haven't yet set up your rounds and should do so from Settings > Rounds. If you have already started voting, do not make any changes and contact the 24-hour support team using the phone number on the Home page of MyVote.
Not setting up your MyVote account early - Many of the calls we get on the support line are people calling a few hours before recruitment starts, attempting to set up their accounts. To make sure your site is set up correctly and to allow time to practice, you should set up your site no later than 2 weeks prior to the start of recruitment. To practice, switch your site to Training Mode under Settings > Chapter. Technology Team users should be trained early as well.